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Frequently Asked Questions
Please see below for answers to common questions from customers
General FAQ’s
What are Nicolíe flowers made of?
Our arrangements are crafted from the highest-quality materials, with real-touch petals and stems designed to look and feel indistinguishable from fresh florals. High end silk material.
How long do the flowers last?
With proper care, Nicolíe arrangements maintain their beauty indefinitely. They are designed to stay flawless day after day.
Do Nicolíe flowers require maintenance?
Minimal care is needed - occasional gentle dusting is sufficient. No watering, no wilting, no replacement required.
Can I customize my order?
Yes. We offer bespoke arrangements tailored to your space, palette, and aesthetic preferences.
How are the flowers shipped?
All arrangements are meticulously packaged to ensure they arrive in perfect condition. You will receive them in our signature Nicolíe packaging. Shipping times and costs vary by region.
What is your returns policy?
Returns are accepted within 14 days of delivery for items in pristine condition. Please contact us at info@nicoliedeluxe.com for assistance.
Do you offer B2B partnerships?
Yes. Nicolíe collaborates with select businesses to provide tailored solutions and seasonal rotations for premium environments. Contact partnerships@nicoliedeluxe.com for inquiries.
How do I care for my flowers?
Keep arrangements out of direct sunlight and away from excessive humidity. Light dusting with a soft cloth ensures they remain immaculate.
Can I order internationally?
Yes. Nicolíe ships to select regions worldwide. Shipping costs and delivery times are calculated at checkout.
Who can I contact for questions or support?
For general inquiries, reach us at info@nicoliedeluxe.com.
For B2B or partnership questions, contact partnerships@nicoliedeluxe.com.
For rental: rental@nicoliedeluxe.com
Borrowed Beauty / Rental FAQs
What is the Borrowed Beauty service?
Nicolíe’s Borrowed Beauty allows you to rent real-touch floral arrangements for events — weddings, corporate gatherings, or private celebrations — for a set period.
How does the rental process work?
Select your arrangements, confirm your rental period, and we’ll handle delivery, setup (if required), and collection after your event.
How long can I rent the arrangements?
Rental periods are flexible. Standard durations are 7, but bespoke arrangements for longer or shorter periods can be arranged.
Can I customize the arrangements for my event?
Yes. Rentals can be tailored to match your event’s palette, style, and scale, ensuring a cohesive, elevated aesthetic.
Are rented arrangements maintained or prepped in any way?
All rentals arrive in perfect condition, carefully prepared and packaged to preserve their flawless appearance throughout your event.
What happens if an arrangement is damaged during the rental?
We handle all cases with professionalism and discretion. Minor damages may incur a replacement fee; details are confirmed at booking.
How do I book a rental?
Contact us at rental@nicoliedeluxe.com with your event details, desired arrangements, and rental dates. Our team will guide you through the process and ensure a seamless experience.
Nicolíe Aroma FAQ’s
What is Nicoli Aroma Deluxe?
Nicolíe Aroma de luxe are exquisitely crafted scent bags designed to infuse your Nicolíe arrangements with fragrance, elevating the floral experience beyond sight.
How do I use the scent bags?
Simply place the scent bag within your bouquet or arrangement. The fragrance subtly enhances the flowers, creating a lasting, refined aroma throughout the space.
Can I choose my own fragrance?
Yes. Select from our curated scents or choose the aroma that best complements your décor and Nicolíe arrangements.
How long does the fragrance last?
Each scent bag is crafted for enduring elegance, releasing fragrance gradually to maintain a subtle, consistent aroma over time.
Are the scent bags safe for all Nicolíe arrangements?
Absolutely. Our scent bags are designed to integrate seamlessly with any bouquet or arrangement, without affecting the beauty or longevity of the flowers.
Can I reuse a scent bag?
Yes - with gentle care, the scent bags can be reused to refresh arrangements or to add fragrance to multiple spaces.
How do I store unused scent bags?
Keep them in a cool, dry place, away from direct sunlight, to preserve their fragrance and quality until ready for use.